Bringing together UK independent food and drink suppliers in one easy to access marketplace

Website Terms & Conditions

Terms and Conditions of this website


Welcome, and thanks for using the Real Food Hub Website. When you use the services provided on our site, you're agreeing to our terms, so please take a few minutes to read over the terms of use ("Terms of Use") below. Please note, you are entering into a legally binding agreement.


Here’s some basic info about the Real Food Hub.

We operate the Real Food Hub website for customers to buy a range of food and drink from a selection of Authorised Retailers.. All products bought are sent directly from the Authorised Retailer to the customer. 

The Real Food Hub Website is a site owned and operated by CKG Gift Cards Ltd trading as Real Food Hub. We are registered in England and Wales under company number 10457948, our contact address is The Bramblings, Hollins Lane, Forton PR3 0AB. Our VAT registration number is 254998448.

Please note that when you purchase from the Real Food Hub website the resulting legal contract is between you and the Authorised Retailer and subject to the terms and conditions on the relevant Authorised Retailer page.

If you have any questions, please contact


As an online market place we try to ensure that material included on the Real Food Hub Website is correct.  Authorised Retailers listed on the website have met internal criteria in order to be included in The Real Food Hub.. However, we have no control over the quality, safety or legality of any aspect of the items listed, or the truth or accuracy of the listings.

Accessing the Real Food Hub Website

Although hopefully this will be a rare occurrence, there may be occasions when the Real Food Hub Website is unavailable to you.

We shall not be liable to you for any losses, damages, costs or expenses arising from or in connection with any suspension or unavailability of the Real Food Hub Website at any time or for any period.

Purchasing Products on the Real Food Hub Website

Please note that when you purchase any items on the Real Food Hub Website the resulting legal contract is between you and that Authorised Retailer and is based on their Terms and Conditions. Even though we may facilitate the fulfilment of the transaction, all transactions are entered into between you and the Authorised Retailer.

Each order you place shall be deemed to be an offer by you to acquire the products from the relevant Authorised Retailers subject to their Terms and Conditions. After you place an order, you will receive an order confirmation that we have received your order which we will pass on to the relevant Authorised Retailer.

The Authorised Retailer will do all that they can to ensure that your order is fulfilled.

Each product for which you click 'Add to basket' is added to a 'shopping basket' facility. You are given the opportunity to review the quantity of order of each item in your shopping basket when you choose to check out. You can change these, or cancel the purchase of each of the Products completely, at this stage, at any time before clicking 'place order'. Unfortunately, you will not be able to make any amendments or corrections to your orders once they have been placed.

Your submission of an order amounts to an offer to enter a contract to buy the products from the individual Authorised Retailers. Subject to the paragraph above, you cannot then withdraw or cancel your order except subject to the individual Authorised Retailers Returns Policy (this can be found on their individual retailer page on the website).

All prices for products are inclusive of any applicable VAT.

For more information on ordering please contact

Age Restrictions

We can only sell Alcohol to people who are 18 years of age or over. By placing an order for these items, you are declaring that you are 18 years of age or over. On delivery the recipient may be required to show Proof of identity, such as a Passport or Driving license if they appear to be under 25, this is in line with the UK “Challenge 25” policy, a signature will also be required on delivery.

Disputes with Authorised Retailers

Real Food Hub will not be liable for any products. Any queries or complaints concerning such goods must be addressed to the relevant Authorised Retailer. 

Each Authorised Retailer will have its own return policy and will handle your returns in accordance with that policy. Each Authorised Retailer’s Refund Policy is provided on their individual page of the Real Food Hub Website.


There may be costs involved in home delivery. If your delivery is subject to a delivery charge, it will be shown to you as a separate charge on the delivery confirmation page before you confirm your order. Any delivery charge added to your order will be dependent upon, amongst other things, the value of your order, the date and time of your delivery and your delivery address and charges may vary from week to week.
All deliveries made will be in accordance with the Terms and Conditions of the relevant Authorised Retailer making the delivery (a set of their delivery costs are available on their page of the Real Food Hub web page).

You are responsible for making suitable arrangements to receive your delivery and giving the retailer appropriate instructions. In the event that your delivery is stolen from your doorstep or damaged while there, we do not accept liability, and any returns or cancellations will be in accordance with the Authorised Retailers Returns Policy (which is available on their page of the Real Food Hub website).

If the Authorised Retailer is unable to deliver to you, or has to deliver late, for reasons beyond our control, for example adverse weather conditions, strike actions, vehicle breakdown, traffic congestion or supplier failure, we cannot accept liability for any inconvenience or loss that this causes.

Please inspect the products as soon as possible after delivery and notify the relevant Authorised Retailer promptly if you find any defects.

Cancelling your order

The Cancellation of orders will be in accordance with the relevant Authorised Retailers Returns Policy (which is available on their page of the Real Food Hub)

In respect of non-perishable items, you have the right to cancel under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 (SI 2013/3134) (“CCRs”), the contract at any time until the expiry of the 14th working days after the day on which you receive the goods you ordered. Please note that you do not have a right under the CCRs to cancel orders in respect of food or other perishable items.

No Undertaking

We cannot give any undertaking, that products and/or services you purchase from Authorised Retailers through the Real Food Hub Website will be of satisfactory quality, and this and any other such warranties (whether express or implied) are disclaimed by us absolutely to the fullest extent permitted by law. This disclaimer does not affect your statutory rights against an Authorised Retailer. Where you order goods and/or services through the Real Food Hub Website we may disclose your customer information related to that transaction to the relevant Authorised Retailer.

Intellectual Property Rights

Here’s some information on the rights connected to all the designs we’ve created that you find on our website.

We are the owner or the licensee of all intellectual property rights in the Real Food Hub Website, and in the material published on it. Those works are protected by copyright laws and treaties around the world. All such rights are reserved.

We own, or are the licensee to, all right, title and interest in and the Real Food Hub Website, including all rights under patent, copyright, trade secret or trademark law, and any and all other proprietary rights, including all applications, renewals, extensions and restorations thereof. You will not modify, adapt, translate, prepare derivative works from, decompile, reverse-engineer, disassemble or otherwise attempt to derive source code from the Real Food Hub Website.

You must not extract or otherwise use any of the content on the Real Food Hub Website for commercial purposes without obtaining a licence to do so from us or our licensors.
We respect the intellectual property rights of others and we ask our users to do the same. If you are aware that any of your intellectual property rights have been infringed on the Real Food Hub.

Website, please contact us to report the concern.

No reliance on information

Although we believe everything on the Real Food Hub Website is up to date and accurate, we can’t guarantee that it is.

The content on the Real Food Hub Website is provided for general information only. It is not intended to amount to advice on which you should rely.

Although we make reasonable efforts to update the information on our site, we make no representation, warranty or guarantee, whether express or implied, that the content on our site is accurate, complete or up-to-date. We have no obligation to verify the content of such information or to edit any such information provided by third parties. We do not endorse, support, represent or guarantee the truthfulness, accuracy, or reliability of any third party details and you acknowledge that any reliance on such information will be at your own risk.

Limitation of Liability

We disclaim any legal liability for the quality, safety, reliability or any events that transpire from your use of the Real Food Hub Website.

You acknowledge that your use of the Real Food Hub Website and its content is at your own risk.

Except for liability which we cannot by law restrict or exclude, we shall have no liability to you or any third party for any direct, indirect or consequential damages (including loss of profits), or any other any damages of any kind whether based on warranty, contract, tort (including negligence) or otherwise. Applicable law may not allow the limitation or exclusion of liability of certain damages, so this limitation or exclusion may not apply to you in its entirety.

Linking to our Site

Just a couple of things about linking to our site.

You may link to our home page, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association, approval or endorsement on our part where none exists.

You must not establish a link from any website that is not owned by you.

If you wish to make any use of content on our site other than that set out above, please contact

Third Party Links and Resources on the Real Food Hub Website

From time to time, the Real Food Hub Website may also include links to other websites, which are not under the control of the company. These links are provided for your convenience to provide further information. We have no control over the nature, content and availability of those sites accept no liability for any losses whatsoever that may be incurred as a result of any linking to the same. The inclusion of any links does not necessarily imply a recommendation or endorse the views expressed within them.


If we fail at any time to insist upon strict performance of any of your obligations under these terms, or if we fail to exercise any of the rights or remedies to which we are entitled under them, this shall not constitute a waiver of such rights or remedies and shall not relieve you from compliance with such obligations. A waiver by us of any default shall not constitute a waiver of any subsequent default. No waiver by us of any of these terms shall be effective unless it is expressly stated to be a waiver and is communicated to you in writing.

Applicable Law

Your use of the Real Food Hub Website, these terms and conditions and the Real Food Hub Privacy Policy and any dispute arising in connection with them is subject to the laws of England and Wales. In the event of any dispute you agree to submit to the exclusive jurisdiction of the courts of England and Wales.

While we may help facilitate the resolution of disputes, we have no control over and do not guarantee the existence, quality, safety or legality of items advertised; the truth or accuracy of users’ content, listings or feedback; the ability of Authorised Retailers to sell items; or that an Authorised Retailer will actually complete a transaction.

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